Sabina Nawaz, CEO coach, keynote speaker, and writer former executive, Microsoft. "Nick Morgan's fascinating and important new book, Can You Hear Me?, will surely promote good brain health by helping people handle social media better, avoid embarrassing virtual mistakes, and feel more connected in their work and life." Amen, MD, founder, Amen Clinics New York Times-bestselling author, Change Your Brain, Change Your Life. Nick Morgan digs deep into the science and culture of online engagement and offers a valuable prescription for how we can all do better."ĭaniel G. But it's increasingly tough to actually get our points across to other people online. "A few years ago, the promise of virtual communications seemed like some sort of utopia. Publisher: Harvard Business Review Press ISBN: 9781633694446 Number of pages: 288 Dimensions: 209 x 139 mm MEDIA REVIEWSĭavid Meerman Scott, bestselling author, The New Rules of Marketing and PR. Whether you're an entrepreneur, an independent professional, or a manager in an organization that has more than one office or customers who aren't nearby, Can You Hear Me? is your essential communications manual for twenty-first-century work.
He guides us through this important process, providing rules for virtual feedback, an empathy assessment and virtual temperature check, tips for creating trust in a virtual context, and advice for specific digital channels such as email and text, the conference call, Skype, and more.
Morgan argues that while virtual communication will never be as rich or intuitive as a face-to-face meeting, recent research suggests that we need to learn is to consciously deliver a whole set of cues, both verbal and nonverbal, that we used to deliver unconsciously in the pre-virtual era.
How can we fix this? In this powerful, practical book, communication expert Nick Morgan outlines five big problems with communication in the virtual world-lack of feedback, lack of empathy, lack of control, lack of emotion, and lack of connection and commitment-and shows how to overcome them as we shift to working remotely more and more. We've all felt disconnected in a video conference, frustrated that we're not getting through on the phone, upset when our email is badly misinterpreted, or anxious that we're being misunderstood. But we're often reminded that the quality of human connection we experience in many forms of virtual communication is awful. Communicating virtually is cool, useful, and now even more ubiquitous and necessary than ever.
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